Status Dashboard

Active Scheduled Maintenance

2021-01-23 12:00:00 CST

EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.

Started | 2021-01-23 12:00:00 CST

Maintenance starting.

Update | 2021-01-22 12:13:14 CST

REMINDER: EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.

Scheduled Maintenance Status as of 2021-01-23 18:51:16 CST

EDLINK18 Core Services

Active Maintenance Disaster Recovery
Active Maintenance DNS
Active Maintenance Firewall and Intrusion Prevention
Active Maintenance Internet
Active Maintenance Internet Filtering & Reporting
Active Maintenance Network Monitoring
Active Maintenance Video Conferencing
Active Maintenance Wide Area Network

ESC18 / EDLINK18

Active Maintenance escWorks
Active Maintenance Hosted Email and Archiving
Active Maintenance Hosted Time Clock Plus
Active Maintenance Hosted TxEIS/Ascender Portals
Active Maintenance Phone System

EDLINK18 Core Services

Service	2021-01-17 Sun	2021-01-21 Thu	2021-01-23 Sat
Disaster Recovery			Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
DNS			Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
Firewall and Intrusion Prevention	Scheduled Maintenance: 2021-01-17 More info \| Add to calendar Start: 2021-01-17 22:00:00 CST End: 2021-01-17 23:00:00 CST Severity: Minor Outage Status: Completed Firewall Firmware Upgrades (Maintenance Window #5) We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021) Each maintenance window will start at 10:00 PM and end by 11:00 PM Maintenance WIndow #5 (1/17/2021) Reagan County ISD Rankin ISD Stanton ISD San Vicente ISD Terrell County ISD Terlingua CSD Valentine ISD Wink-Loving ISD		Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
Internet	Scheduled Maintenance: 2021-01-17 More info \| Add to calendar Start: 2021-01-17 22:00:00 CST End: 2021-01-17 23:00:00 CST Severity: Minor Outage Status: Completed Firewall Firmware Upgrades (Maintenance Window #5) We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021) Each maintenance window will start at 10:00 PM and end by 11:00 PM Maintenance WIndow #5 (1/17/2021) Reagan County ISD Rankin ISD Stanton ISD San Vicente ISD Terrell County ISD Terlingua CSD Valentine ISD Wink-Loving ISD		Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
Internet Filtering & Reporting			Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
Network Monitoring			Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
Video Conferencing			Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
Wide Area Network	Scheduled Maintenance: 2021-01-17 More info \| Add to calendar Start: 2021-01-17 22:00:00 CST End: 2021-01-17 23:00:00 CST Severity: Minor Outage Status: Completed Firewall Firmware Upgrades (Maintenance Window #5) We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021) Each maintenance window will start at 10:00 PM and end by 11:00 PM Maintenance WIndow #5 (1/17/2021) Reagan County ISD Rankin ISD Stanton ISD San Vicente ISD Terrell County ISD Terlingua CSD Valentine ISD Wink-Loving ISD	Resolved Incidents: 2021-01-21 More info Start: 2021-01-21 13:50:00 CST End: 2021-01-21 14:47:00 CST Severity: Major Outage Status: Resolved At 1:50PM we lost connection to all WesTex schools. As of 2:02PM, WesTex is sending someone out to investigate their fiber connections. We will update this status when we have more information.	Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.

ESC18 / EDLINK18

Current Status	Service	2021-01-17 Sun	2021-01-18 Mon	2021-01-19 Tue	2021-01-20 Wed	2021-01-21 Thu	2021-01-22 Fri	2021-01-23 Sat
	escWorks							Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
	Hosted Email and Archiving							Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
	Hosted Time Clock Plus							Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
	Hosted TxEIS/Ascender Portals							Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.
	Phone System							Scheduled Maintenance: 2021-01-23 More info \| Add to calendar Start: 2021-01-23 12:00:00 CST End: 2021-01-24 12:00:00 CST Severity: Major Outage Status: Started EDLINK18 will be completing the final migrations of our core firewalls beginning Saturday, January 23rd, 2021 at 12:00PM. This maintenance window will extend until Sunday, January 24th, 2021 at 12:00PM to give our team the necessary time to complete and test the new firewalls, configurations and systems to ensure proper operations. During this maintenance window there will be times that some or all EDLINK18 services will not be available. Expect multiple downtime events during this maintenance window.

Service Operational Active Incident Resolved Incident Scheduled Maintenance

Event History

2021-01-21 13:50:00 CST

Full Event Details

At 1:50PM we lost connection to all WesTex schools. As of 2:02PM, WesTex is sending someone out to investigate their fiber connections. We will update this status when we have more information.

Resolved | 2021-01-21 14:47:00 CST

WesTex connectivity has been restored. They are still investigating the cause and we will update this incident with more information if and when available.

Investigating | 2021-01-21 13:50:00 CST

2021-01-17 22:00:00 CST

Full Event Details

Firewall Firmware Upgrades (Maintenance Window #5)
We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021)
Each maintenance window will start at 10:00 PM and end by 11:00 PM

Maintenance WIndow #5 (1/17/2021)
Reagan County ISD
Rankin ISD
Stanton ISD
San Vicente ISD
Terrell County ISD
Terlingua CSD
Valentine ISD
Wink-Loving ISD

Started | 2021-01-17 22:00:00 CST

Maintenance starting.

2021-01-16 22:00:00 CST

Full Event Details

Firewall Firmware Upgrades (Maintenance Window #4)
We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021)
Each maintenance window will start at 10:00 PM and end by 11:00 PM

Maintenance Window #4 (1/16/2021)
Midland Academy Charter
McCamey ISD
Monahans-Wickett-Pyote ISD
Marathon ISD
Marfa ISD
Pecos-Barstow-Toyah ISD
Presidio ISD

Started | 2021-01-16 22:00:00 CST

Maintenance starting.

2021-01-15 22:00:00 CST

Full Event Details

Firewall Firmware Upgrades (Maintenance Window #3)
We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021)
Each maintenance window will start at 10:00 PM and end by 11:00 PM

Maintenance Window #3 (1/15/2021)
Glasscock County ISD
Grandfalls-Royalty ISD
Grady ISD
Greenwood ISD
Iraan-Sheffield ISD
Kermit ISD

Started | 2021-01-15 22:00:00 CST

Maintenance starting.

2021-01-14 22:00:00 CST

Full Event Details

Firewall Firmware Upgrades (Maintenance Window #2)
We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021)
Each maintenance window will start at 10:00 PM and end by 11:00 PM

Maintenance Window #2 (1/14/2021)
Compass Academy Charter
Culberson County-Allamoore ISD
Coahoma ISD
Fort Davis ISD
Forsan ISD
First Odessa Christian Academy
Fort Stockton ISD

Started | 2021-01-14 22:00:00 CST

Maintenance starting.

2021-01-13 22:00:00 CST

Full Event Details

Firewall Firmware Upgrades (Maintenance Window #1)
We will be rolling out firmware upgrades to the firewalls in five maintenance windows as detailed below. (1/13/2021 - 1/17/2021)
Each maintenance window will start at 10:00 PM and end by 11:00 PM

Maintenance Window #1 (1/13/2021)
Alpine ISD
Andrews ISD
Balmorhea ISD
Buena Vista ISD
ESC18

Started | 2021-01-13 22:00:00 CST

Maintenance starting.

Active Scheduled Maintenance

EDLINK18 Core Services

ESC18 / EDLINK18

EDLINK18 Core Services

ESC18 / EDLINK18

Event History

Summary Status