Escalation Path

If you feel your issue is not being addressed in a timely manner or have any concerns/issues with services/support please use the following information to contact us to escalate them.



EDLINK18 Service Desk
Phone: 432-561-4321
Email: help@edlink18.net
Web: http://helpdesk.edlink18.net

Toby Higginbotham
Coordinator of Network Operations
Office: 432-561-4362
Mobile: 432-366-1650
Email: thiggin@esc18.net

Casey Ritchie
Director of Technology
Office: 432-567-3250
Mobile: 432-889-5770
Email: critchie@esc18.net